FAQ & Size Guide

How to Measure and Find Your Ring Size

To choose the correct size for you measure your body as follows:
1. Cut a strip of paper or a piece of string. Wrap the paper or string around the finger to be sized.
2. Use a pen to mark the string on paper where the long end overlaps. Measure the mark from the end of the length of paper on string with a ruler.
3. Locate your ring size by locating your measurement on the printed chart. If the measurement falls in between two sizes, it is recommended that you choose the larger size.




4. Pls carefully choose the right size according to the detailed size chart in the description to possibly avoid the trouble of return and exchange.
  • Do you have any retail locations?

    Currently not yet, in order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), but we are going to launch our jewelry stores across the United States & Canada soon.
  • Currently not yet, in order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), but we are going to launch our jewelry stores across the United States & Canada soon.

 

  • Is Askulls Jewelry produced ethically?
  • A : Certainly YES. We are committed to social responsibility, we use conflict free and a variety eco-friendly recycled materials for our jewelry, these recycled precious metals come from old jewelry, scrap metal, electronics, and industrial leftovers, which helps to conserve natural resources and protect the environment, promotes a more beautiful and sustainable world.

 

  • Can I take a shower with this without fading? does It change color?

    Every piece of jewelry deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions. Such as bathing / swimming / sports. Therefore, we do not recommend wearing jewelry when taking a bath.

  • A : Every piece of jewelry deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions. Such as bathing / swimming / sports. Therefore, we do not recommend wearing jewelry when taking a bath.

 

  • How do I make changes after my order has been placed?
  • A : If you notice a mistake with your order after receiving an order confirmation email, please email to support@askulls.com. If it's after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.

 

  • Q : What payment do you accept?
  • A : We accept Credit Card and Paypal Payments.
  • Q :Where do you ship to, and how much does shipping cost? 
  • We provide FREE Standard Shipping worldwide. Standard (10-15 business days) - FREE Order Over $49; DHL (7-10 business days) - $49.00. For international orders, rates and shipping time differ from country to country, for more details, please visit Shiping & Delivery.

 

 

  • How long until I receive my jewelry?
  • A :Delivery Time= Processing Time + Shipping Time. Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take up to 1-5 business days. Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.

 

  • Q: Is my personal information kept private?
  • A :We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.

 

  • Q: What is your return policy?
  • A: We offer an easy, hassle-free 90-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 90 days of the delivery date. If you would like to know more, please view our 90-day return policy.