Onyx Knot Signet

How to Measure and Find Your Ring Size

To choose the correct size for you measure your body as follows:

1. Cut a strip of paper or a piece of string. Wrap the paper or string around the finger to be sized.
2. Use a pen to mark the string on paper where the long end overlaps. Measure the mark from the end of the length of paper on string with a ruler.
3. Locate your ring size by locating your measurement on the printed chart. If the measurement falls in between two sizes, it is recommended that you choose the larger size.

• Do you have any retail locations?

  Currently not yet, in order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), but we are going to launch our jewelry stores across the United States & Canada soon.

• Currently not yet, in order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), but we are going to launch our jewelry stores across the United States & Canada soon.

• Is Askulls Jewelry produced ethically?
• A : Certainly YES. We are committed to social responsibility, we use conflict free and a variety eco-friendly recycled materials for our jewelry, these recycled precious metals come from old jewelry, scrap metal, electronics, and industrial leftovers, which helps to conserve natural resources and protect the environment, promotes a more beautiful and sustainable world.

• Can I take a shower with this without fading? does It change color?

  Every piece of jewelry deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions. Such as bathing / swimming / sports. Therefore, we do not recommend wearing jewelry when taking a bath.

• A : Every piece of jewelry deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions. Such as bathing / swimming / sports. Therefore, we do not recommend wearing jewelry when taking a bath.

• How do I make changes after my order has been placed?
• A : If you notice a mistake with your order after receiving an order confirmation email, please email to support@askulls.com. If it's after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.

• Q: I ordered a wrong size! Can I exchange it for another size?
• A : Of course, email us at support@awesomeskulls.com

• How long until I receive my jewelry?
• A :Delivery Time= Processing Time + Shipping Time. Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take up to 1-5 business days. Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.

• Q: Is my personal information kept private?
• A :We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.

• Q: What is your return policy?
• A: We offer an easy, hassle-free 90-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 90 days of the delivery date. If you would like to know more, please view our 90-day return policy.

• Q: Can I have my own ring made?
• A : Of course, email us your design at support@awesomeskulls.com

Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you and if the item(s) are covered by our 90-Day Return Policy.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will receive a full refund. We cannot cancel the order if the product is already shipped out.

The following reasons are covered by our 90-Day FULL COVERAGE Return/Exchange Policy. (Askulls is responsible for return postage fees, and replacement fees)

• You received the wrong order or product(s)
• You received any broken items, or the quality of the products you received is poor/defective. Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) of equal or lesser value.)

The following situations are covered by 90-Day LIMITED COVERAGE Return/Exchange Policy.  (Customers is responsible for return shipping and replacement cost)

• You selected the wrong product(s) or size.
• Personal reasons such as change of mind, change of personal taste, or you do not see the detailed description, etc.

 Note: We do not accept return for customized/engraved items if no quality issues.

The following situations are not covered by 90-Day Return/Exchange Policy

• The product is damaged by long-term exposure to corrosive liquids or chemicals, such as bathing, swimming, seawater, hot springs, etc.
• The product is damaged due to incorrect use or incorrect maintenance.
• Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return it to its original look.
• Any orders received after 90 days from the delivered date. 

Return & Exchange Service Procedure

• To request a return, please contact our customer service. One of our representatives will contact you via email and provide instructions within three working days. If it is a quality-related problem, please provide order # and attach a clear photo of the item representing the problem.
• After the customer receives the response to the processing result, the return time is within 15 days from the date of delivery. Returned items should be kept in their original condition when received. (Including promotional gifts)
• Please make sure you provide us the tracking# and receipt.
• When you need to exchange a product, after we receive the returned goods, if the confirmation is correct, we will re-deliver the goods and update the tracking number within three working days.

After-sales contact information

Email: support@askulls.com

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee.

Note: Please contact the merchant first for any return application. Any return or exchange without prior application will not be accepted.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt within 2 working days. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund after 7 working days, please check your bank account again first.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

If you require any assistance, please email us at support@askulls.com

Shipping Method and Delivery Time